Privacy Policy
Updated 8 September 2022
Russell Dunn Automotive Pty Ltd T/A Denmor Automotive Services (Denmor) values and respects the privacy of the individuals, businesses, and companies we deal with. Denmor is committed to protecting your privacy and complying with the Australian Privacy Principals (APPs) contained within the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations. The APPs regulate the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles and Privacy Act may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au
This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information whilst dealing with us in person, digitally or indirectly.
We may update this Privacy Policy without notice from time to time. The date it was last updated is set out above.
What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly such as your name, or indirectly such as your vehicle.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us and/or what you choose to share with us. The personal information we collect about you may include:
- Name, address(es), telephone number(s), email address(es) and other contact details
- Electronic data (e.g. social media, IP address, caller ID, other metadata)
- Official Government documentation, accreditation(s) or license(s) (e.g. Drivers licence)
- Date of birth and Gender
- Vehicle details including registration, vehicle identification number, make, model, colour, history and any additional information need to provide our services and products to you
- Transaction details relating to your use of our products, services or benefits
- Your social media preferences
- Location data; and
- Any other preferences you tell us about or any other information you provide to us.
This Personal Information may be generally obtained or updated in many ways including:
- When you purchase goods or services or conduct business with us
- Direct correspondence with us (e.g. by email, telephone, in person or other means)
- If you apply for a job or other position with us
- via CCTV cameras located at our stores and premises that you attend
- Online via our website (www.denmor.com.au) or social media
- From cookies or similar metadata
- From your personal or business’s website or social media
- From media and publications
- From any other publicly available source
Website cookies and digital services
We use cookies, and similar technology, on our website(s) to collect information about your browser and your activities as well as information about your device. Cookies are a small record of letters and numbers the website places on your device that we use to improve your experience, analyse usage, and help us improve our service. This may involve the use of third-party provided analytical tools. You can change your settings so your device does not accept cookies, however If you do that, you may not be able to use all the functionality on our website.
If you deal with us online, we may:
- Record details of the device and operating system you use to access the website and/or applications
- Collect information about your geographical location, depending on the permissions granted on your device
- Collect history and/or usage information
- Engage third-party analytical provider(s)
Storage and protection of personal information
We hold personal information as either secure physical record, electronically on our IT systems and in third party cloud services which may be located overseas. We have taken reasonable steps to protect your personal information from misuse, interference and loss, unauthorised access, modification, or disclosure.
While we undertake reasonable steps to protect your personal information, there is no guarantee that information sent over the Internet or electronically is always 100% secure. Sending and receiving information over the Internet is at the user’s risk. However, we will take all reasonable steps to ensure your data is safe and securely stored once we receive it.
How do we use your personal information?
We use personal information for many purposes in connection with our core business functions and activities, including the following purposes:
- Provide you with information or services that you request from us
- Deliver to you a more personalised experience and service offering
- Improve the quality of the services we offer
- Internal administrative purposes
- Marketing and research purposes
Disclosure of personal information to third parties
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:
- Our third-party service providers (e.g. vehicle manufacturers / vehicle parts suppliers)
- Marketing providers
- Professional service advisors
- Government agencies
Links to third party sites
Denmor’s website(s) may contain links to websites operated by third parties. If you access a third-party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third-party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies
Inquiries and complaints
For complaints about how Denmor handles, processes, or manages your personal information, please contact us via the contact details below. Note we may require proof of your identity and full details of your request before we can process your complaint.
Please allow up to 7 days for Denmor to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Denmor’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.
How to contact us
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:
Email – info@denmor.com.au
Contact Number – (+61 2) 9428 2242
Post – Attention: Privacy Officer
694 Mowbray Rd West
Lane Cove North, NSW
2066 Australia
